Frequently Asked Questions

Xactimate codes

Part # UAA1 – Direct-It-In Air Mover Adapter
Selector: WTR    Subcode: WALLD
(This charge includes the air mover)

Part # HP Plus FDP and HP 60 FDP – Floor Drying Packages
Selector: WTR    Subcode: WFI
(If drying more than 400sf add sub code WFDAD)

Part # HP Plus 01 and INJ01 – Wall & Ceiling Drying Packages
Selector: WTR    Subcode: WALL

My HP turns OFF and ON. What is wrong?

The most common reason for the HP60 to cycle on and off is overheating due to backpressure on the system. This is a very powerful system; you need to have at least 40 air openings at all times. If you have a newer system with pressure relief valves, they will help reduce the backpressure on the system. If you do not have pressure relief valves, please purchase the PRV Upgrade kit to prevent this from happening to the HP.

  • There is an inline filter that can be either dirty or clogged. Clean the inline filter on the AIR IN Main Hose (clear top) and the screen located on the AIR IN Pipe (mounted on the HP60 itself).
  • The temperature may be too hot where the HP60 is located. If the temperature is above 100 degrees, move it out of the area.

Why are my hoses falling apart?

The active hoseline is very sturdy, but if it gets too hot, it will begin to deteriorate. If the hoses are failing, the HP system might be creating too much backpressure. Ensure that there are at least 40 air openings. If you do not have a Pressure Relief Valve for the system, please call and purchase the PRV Upgrade kit.

Why is there air coming from the brass piece on the Main Hoseline?

The brass piece on the Main Hoseline is the Pressure Relief Valve set to release pressure so the system does not overheat. Add more openings to the system until the air stops. It is not harmful to the system but it increases the noise level.

How many panels will the HP60 run?

The HP60 will run an infinite number of panels. However, there comes a point where more will not be effective. There are many variables such as: condition, construction and finish on the floor, how long the floor has been wet, or how wet the floor is, that determine the number of panels. As the panels are set up, you can check to see what the pressure is. Also, if the PRV is releasing air, you know the system has maximum pressure. Every job is different and needs to be looked at individually.

How long will it take to dry a floor?

Just like drying anything else, the dry time for a floor will vary. When we talk about drying any water damage we talk about TAME. TAME stands for time, atmosphere, materials, and equipment, and each of these will affect the drying time. We recommend that you know the answer to each of these before you set the system up and then monitor it closely to see how the floor is drying. Be sure that you have a moisture reading from an unaffected area so you know what your goal is. For more information on TAME, please call us.

Should I dry half of a wet section floor at a time?

No, dry the entire wet area at the same time.

Do I have to tape the panels down?

Yes. Taping the panels down increases the seal, creating more pressure. The other reason for taping is safety. If the panels come loose from the floor they can be slick.

Should I use a dehumidifier?

Any time a wet structure is being dried, the humidity should be managed.  If the humidity is too high, the drying will be too slow. Monitor the GPP in all environments to make sure the drying will be effective. If the GPP is too high, then dehumidification should be increased.

What is the difference between the different panels?

We currently have three styles of panels available, 8 port, 5 port, and large single port.

  • The 8 port panel is 46” x 30”. It has eight 3/16” air ports distributed evenly over the panel. It is possible to cut this panel down to customize for a job. If a panel is needed for a closet or between a tub and toilet, the 8 port panel can be cut to size.
  • The 5 port panel is 46” x 30”, and has five 3/16” air ports clustered in one corner of the panel. This panel should not be cut to a smaller size. It does allow you to reduce trip hazards by having most of the panel free from tubing.
  • The large single port panel comes in two sizes, 46” x 30” and 10” x 30”. Each of these panels has one 1½” air port in one corner. These panels allow for faster installation and reduced trip hazard.

Note:  Each of these panels needs to be securely taped to the floor using preservation tape, minimizing trip hazards and providing a better seal, which will help in the drying process.

Can a system dry with positive air and negative air at the same time?


Does the entire floor need to be covered with panels?

The construction of a floor will indicate how much of it needs to be covered. If a floor is being dried that has flutes, about 75% of the affected area would need to be covered. If you are working with a flooring system that will not allow for air to be moved through flutes, the entire affected area should be covered. In order to maximize drying, leave no more than two boards uncovered between panels (on the width).  On the butt ends of the boards, several feet can be left uncovered between panels.

Can I use the panels on drywall?

It is not recommended to use the panels on drywall unless you are drying a header. Using the panels on walls can deform the drywall. The system is so powerful that it can pull the drywall up into the air ports causing a ripple effect. There are exceptions, but care has to be exercised to avoid damage.

The floor dried with discoloration or white spots; what caused this?

It is generally the finish that is reacting to moisture.  Take a damp towel with a small amount of detergent and wipe.

How do I get the injectors to stay in the ceiling?

The best way to get the injectors to stay in the ceiling is to drill the holes at least at a 45-degree angle (or greater).  Start the drill bit straight into the ceiling.  As soon as the drywall paper is penetrated, pivot the drill to a sharp angle and drill as clean and small a hole as possible.

What if I don’t need all the openings on the Direct It In or Direct It adapter?

If you are not going to use all of the air ports, leave them open.

Will the Direct It-In fit any airmover?

Yes, it will fit any of the standard airmovers. There are bungee cords provided to secure the adapter to the snout of the airmover.

How do I charge for the HP60?

The allowable rate for the HP60 will vary depending upon the geographic market. If Xactimate is used, it is listed under Wall cavity drying-Inj. type, for wall drying. If you are drying floors; Wood floor drying-Inj. type and   Wood flr drying add-on kit-Dctd. This is the most common way to charge for the system.

Can I dry vinyl floors?

No, the panels work by pulling moisture up through the material. The vinyl material is not porous enough.

Can parquet and laminate floors be dried?

Some parquet can be dried, but not all.  Laminate floors cannot be successfully dried.

Will the panels work on tile and cement floors?

The panels can be used on tile floors, and the water pulled through the grout. Cement floors can be dried with panels but be sure that the water source is not ground water coming up through the slab. You do not want to pull water through the HP60. You can use the Water Separator to be sure that no water is pulled through the power unit.

Do all the air ports on the panel need to be closed?

Yes. Either use all the ports or put stoppers in them. Leaving them open will reduce the pressure.

Can I walk on the panels?

Yes, the panels are very sturdy and can be walked on. Please be cautious of the hoseline and the air ports, as both can cause tripping. If the panels are being used in a walkway or an area that there will be traffic, use the 5 port or large single port panels to reduce trip hazards.